Redesigning clinical dashboards for care teams — reducing cognitive load and improving critical decision-making speed in high-stakes healthcare environments.
ClientHealthTech Startup
RoleLead Product Designer
TypeEnd-to-End Redesign
PlatformWeb + Tablet
Overview
The project
A HealthTech startup engaged me to redesign their patient monitoring dashboard used by nurses and clinical staff across hospital wards. In healthcare, cognitive overload isn't just frustrating — it's dangerous. Missed alerts and delayed decisions directly impact patient outcomes.
Conducted deep stakeholder interviews and contextual inquiry sessions to surface the real pain points behind reported issues.
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Data Analysis
Analysed usage telemetry and qualitative research to identify the highest-impact friction points across the user journey.
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Problem Framing
Synthesised research into a clear problem statement and design principles to guide the solution space.
"I get so many alerts that I've stopped trusting them. What I actually need is for the system to tell me which three patients I should check on right now."
Design Process
From insight to solution
01
Research & Discovery
Deep user research combining contextual inquiry, in-depth interviews, and usage analytics. Built detailed journey maps identifying where the current experience failed users most critically.
02
Ideation & Concept Design
Ran co-design workshops with cross-functional teams. Generated multiple solution directions and evaluated them against research insights and technical constraints before committing to a direction.
03
Prototyping & Testing
Built low-fidelity prototypes to test core interaction models quickly. Iterated based on usability testing feedback before moving to high-fidelity Figma designs.
04
High-Fidelity Design & Handoff
Delivered pixel-perfect Figma designs with comprehensive design system documentation, interaction specifications, and annotated handoff for engineering teams.
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Outcomes & Impact
Measurable results
68%
Reduction in non-critical alert volume presented to nurses
3.2×
Faster response to critical alerts in simulation
40%
Reduction in clinical handover meeting duration
Reflection
What I learned
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Research shapes everything
The quality of the final design was directly proportional to the depth of the discovery phase. Every shortcut in research showed up as a flaw in the solution.
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Iteration over perfection
The best solutions emerged through testing and iteration, not the initial concept. Getting comfortable with imperfect early prototypes accelerated finding the right answer.